Q1: How many days do you need to install the equipment? +
The installation timeline depends on the equipment type and site conditions. Typically, standard installation takes 3–7 working days. For large‑scale or custom equipment, we will provide a detailed installation schedule after site assessment. We also offer remote guidance via video calls to speed up the process.
Q2: How many staff abroad do you send to install the equipment? +
We usually send 1–2 experienced engineers for overseas installation projects. For larger or more complex installations, we can dispatch additional technicians as needed. Our engineers are fluent in English and have extensive international experience.
Q3: What sales target do I need to meet to become your distributor? +
The sales target varies by region and market potential. We discuss this on a case‑by‑case basis during the distributor agreement negotiation. Please contact our sales team with your market overview, and we will provide a tailored proposal.
Q4: Can I transfer money to you and have you pay other suppliers on my behalf? +
Yes, we can coordinate consolidated payments to multiple suppliers as a value‑added service. However, this requires a separate service agreement, and we charge a nominal handling fee. Please contact our finance department for specific terms.
Q5: Can I deliver goods from other suppliers to your factory and load them together? +
Yes, we accept consolidated shipping. You can arrange for goods from other suppliers to be delivered to our factory, and we will help consolidate them into a single container for shipment. Please notify us in advance so we can coordinate warehouse space and loading schedules.
Q6: When will you close your factory for the Spring Festival holidays? +
Our factory typically closes for 7–10 days during the Chinese Spring Festival. The specific dates vary each year based on the lunar calendar. We recommend placing orders at least 4–6 weeks before the holiday to ensure timely production and delivery. We will announce the exact holiday schedule on our website and notify our partners in advance.
Q7: Can the equipment be installed in hot weather? +
Yes, our equipment is designed to operate in a wide range of temperatures. However, we recommend that installation be carried out in shaded or well‑ventilated areas when ambient temperatures exceed 40°C to ensure the safety and comfort of the installation team. Our installation manual includes specific guidelines for extreme weather conditions.
Q8: Can your products be installed in cold weather? +
Yes, our equipment is built to withstand cold environments. For installations below 0°C, we recommend using low‑temperature lubricants and allowing the equipment to acclimate to the site temperature before commissioning. Detailed cold‑weather installation instructions are provided in our manual.
Q9: Do you have an office in Shanghai or Guangzhou that I can visit? +
We currently do not have showroom offices in Shanghai or Guangzhou. However, our factory is open for visits by appointment. We can also arrange to meet you at a convenient location in major cities upon request.
Q10: Can you send your staff to install the equipment for us? +
Yes, we offer on‑site installation and commissioning services. Our engineers can travel to your site to supervise or carry out the installation. The cost and schedule depend on the destination and scope of work. We also provide remote installation guidance as a more cost‑effective alternative.
Q11: Can I buy only spare parts from you? +
Absolutely. We supply genuine spare parts for all our equipment. Please provide your machine model and serial number, and we will quote accordingly. We recommend keeping a basic stock of critical spare parts to minimize downtime.
Q12: Will you attend trade fairs to show your products? +
Yes, we regularly participate in major industry exhibitions both in China and internationally. Please check our website or follow our social media for upcoming event schedules. We also welcome you to visit our factory for a private demonstration at any time.
Q13: Can you deliver your equipment to my warehouse in Guangzhou? +
Yes, we can arrange delivery to any designated location in China, including your warehouse in Guangzhou. We work with reliable logistics partners to ensure safe and timely delivery. Please provide the exact address and contact details, and we will prepare a shipping quotation.
Q14: How long does it take to provide design options for us? +
We typically provide initial design concepts within 5–10 working days after receiving your requirements and specifications. For complex or highly customized projects, the timeline may be longer. We will confirm the specific schedule during the project kick‑off meeting.
Q15: What are your manufacturing standards? +
Our equipment is manufactured in compliance with international standards, including ISO 9001 quality management systems and relevant industry‑specific standards (e.g., CE, UL, or GOST where applicable). We can also manufacture to customer‑specified standards upon request.
Q16: How do you pack the equipment? +
We use standard export packing suitable for sea or air freight. This includes wooden crates or steel frames, with waterproof and shockproof materials to protect the equipment during transit. For fragile or high‑value components, we use additional protective packaging. All packing meets international shipping regulations.
Q17: Can you design equipment according to our size specifications? +
Yes, we offer full customization services. Our engineering team can design equipment to meet your specific dimensional requirements, capacity needs, and application scenarios. Please provide your detailed specifications, and we will prepare a custom design proposal.
Q18: How many years has your company manufactured this type of equipment? +
We have been manufacturing this type of equipment for over 30 years. Our extensive experience ensures reliable product quality and deep industry knowledge. We have served clients in 20 countries worldwide.
Q19: What certificates do you have for your equipment? +
Our equipment holds multiple certifications, including [CE, ISO 9001, UL, etc.]. We can also assist with obtaining country‑specific certifications required for your local market. Please let us know your destination country, and we will provide the relevant documentation.
Q20: How many employees work in your factory? +
We have approximately 350 employees in our factory, including a dedicated R&D team, production staff, and quality control personnel. This allows us to maintain efficient production and strict quality standards.
Q21: How can I become your agent in my country? +
To become our agent, please send us your company profile, market overview, and proposed business plan. We will evaluate the opportunity and schedule a discussion. Key criteria include market knowledge, sales network, and after‑sales service capabilities.
Q22: Do you have an agent in my country? +
Please contact us with your country details, and we will inform you whether we currently have an authorized agent in your region. If not, we would be happy to explore a direct partnership or agency opportunity with you.
Q23: Do you have real project pictures of the equipment? +
Yes, we have a portfolio of real project photos and case studies. Please visit our website's gallery section or contact us, and we will share relevant images and success stories from our previous installations.
Q24: How far is your factory from the city hotel? +
Our factory is approximately 2 km / 10 minutes' drive from the nearest city hotel. We can arrange transportation for your visit. Please let us know your arrival time in advance.
Q25: How far is your factory from the airport? +
Our factory is about 107 km / 90 minutes' drive from the nearest airport. We offer airport pickup service for visiting clients upon request. Please provide your flight details.
Q26: How long does it take from ningbo to your factory? +
It takes approximately half hours by high‑speed train from ningbo to our factory. We can help arrange transportation. Please contact us for the best route and schedule.
Q27: Where is your factory located? +
Our factory is located in taizhou, zhejiang, China. We are situated in a well‑developed industrial area with convenient transportation links. The exact address and directions are available on our website's contact page.
Q28: Do you provide free spare parts? +
We provide free spare parts within the warranty period for quality‑related issues. For normal wear‑and‑tear parts or parts needed outside the warranty period, we offer them at competitive prices. We also recommend purchasing a spare parts kit with your initial order.
Q29: What is the age range for your products? +
Our equipment is designed for industrial and commercial use and is not age‑restricted for end‑users. However, operators should be properly trained and, where safety regulations apply, meet the minimum age requirements set by local labor laws.
Q30: Do you have a detailed and professional installation manual? +
Yes, we provide comprehensive installation manuals with every equipment shipment. The manual includes step‑by‑step instructions, diagrams, safety precautions, and troubleshooting guides. We also offer video tutorials and remote technical support.
Q31: Is OEM acceptable? +
Yes, we accept OEM orders. We can manufacture equipment with your branding, custom colors, and specific design modifications. Please provide your OEM requirements, and we will discuss the MOQ, lead time, and pricing.
Q32: Do you provide samples? Free or charged? +
We can provide samples for evaluation. Small samples may be offered free of charge, but the shipping cost is usually borne by the customer. For large or custom samples, a sample fee may apply, which is often deductible from the final order. Please contact us for specific sample policies.
Q33: What are your payment terms? +
Our standard payment terms are 30% deposit by T/T before production, and 70% balance before shipment. For large orders or repeat customers, we can discuss flexible terms. We also accept L/C at sight and other payment methods upon negotiation.
Q34: What is your MOQ? +
Our standard MOQ is 50 units. For OEM or customized orders, the MOQ may be higher. However, we are flexible and can discuss smaller trial orders for first‑time customers. Please contact us with your requirements.
Q35: Are you a trading company or a manufacturer? +
We are a direct manufacturer with our own factory and production lines. This allows us to offer competitive pricing, strict quality control, and direct technical support. You are welcome to visit our factory to see our production capabilities.
Q36: How long is your delivery time? +
Our standard delivery time is 7‑10 working days after receiving the deposit and finalizing the design/production drawings. For large or customized orders, the lead time may be longer. We will confirm the exact delivery schedule upon order confirmation.
Q37: How many production lines do you have in your factory? +
We have 12 production lines, allowing us to handle multiple orders simultaneously and maintain efficient production capacity. This also ensures we can scale up production for large‑volume orders.
Q38: What is your quality control process? +
We implement a strict quality control system at every stage—from raw material inspection to in‑process production and final testing. Each machine undergoes [functional/performance/safety] tests before leaving the factory. We provide inspection reports with each shipment.
Q39: What warranty do you offer, and what does it cover? +
We offer a standard 12‑month warranty covering manufacturing defects. During the warranty period, we provide free replacement parts for quality issues. Technical support and remote troubleshooting are available throughout the equipment's lifetime.
Q40: Do you provide after‑sales technical support? +
Yes, we offer lifelong technical support. Our engineers are available 24/7 via phone, email, or video call. We also provide online diagnostic services and can dispatch on‑site technicians if needed.
Q41: Can I visit your factory before placing an order? +
Absolutely. We welcome all potential customers to visit our factory. This allows you to inspect our production facilities, quality control processes, and product quality firsthand. Please schedule your visit in advance.
Q42: Do you offer training for equipment operation and maintenance? +
Yes, we provide comprehensive training services. This can be conducted at our factory, at your site, or remotely via video. We also provide detailed operation and maintenance manuals.
Q43: How do you ensure the equipment complies with local regulations in my country? +
We work with our clients to understand local certification requirements. Our equipment can be manufactured to meet CE, UL, CSA, GOST, or other country‑specific standards. We also provide necessary documentation to support customs clearance.
Q44: What shipping methods do you offer? +
We offer flexible shipping options including sea freight, air freight, and express delivery. We work with reputable logistics partners and can provide door‑to‑door service. We will recommend the most cost‑effective and timely option based on your location and order size.
Q45: Can you provide references or customer testimonials? +
Yes, we can provide references upon request. We have served clients in [number] countries and can share case studies and testimonials from satisfied customers in your region or industry.
Q46: What is the expected lifespan of your equipment? +
With proper maintenance and regular servicing, our equipment typically has a lifespan of 10 years. We design our products for durability and use high‑quality components to ensure long‑term reliability.
Q47: Do you offer financing or leasing options? +
We can discuss flexible payment arrangements for large orders. For specific financing or leasing needs, we recommend consulting with your local financial institutions. We are happy to provide the necessary documentation to support your application.
Q48: How do you handle shipping damage or lost goods? +
All shipments are fully insured. In the unlikely event of damage or loss during transit, we will work with the shipping company and insurance provider to file a claim and arrange replacements as quickly as possible.
Q49: Can you produce equipment with my company's logo and branding? +
Yes, we offer branding services including custom painting, logo printing, and nameplate engraving. This is part of our OEM/ODM service package. Please provide your branding requirements and artwork files.
Q50: What is the power supply requirement for your equipment? +
Our equipment can be customized to match your local power supply standards (voltage, frequency, and plug types). Please specify your local electrical specifications when placing an order, and we will configure the equipment accordingly.
